Frequently Asked Questions

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Day to day

How do I create a job?

Go to Jobs → Add Job:

  1. Enter the basic job details: production name, company, and your position.
  2. Set the contract rate and choose the interval — per hour or per day. The processor adjusts for workday hours automatically.
  3. Choose if you’re invoicing from your own company or getting a salary from the employer. If invoicing, set your social cost percentage.
  4. Select a processor to calculate your work hours into a fee.

If your production uses Turnover, they’ll add the job for you — just check if its according to contract. Once the first first workday is approved, the contract can not change.

If a production has several jobs with the same department and job title, an Attribute can be set to tell them apart — it's just a free-text differentiator and has no effect on pay.

How do I clock in/out?

You can clock in/out in 3 ways:

  1. Dashboard / Jobs — Click the status icon, clocked in times on a job entry or Clock in / out.
  2. Jobs → Add Days — to add multiple days at once (limited input options available).
  3. Jobs → CSV Import — to upload entries in bulk. Contact support for an example file.

If you only want to clock in, leave the clock out time blank.

A per diem is not clocked — it has no times, only the meals you had — so it is added from the Per diem button instead, a week at a time. See How do I claim a per diem?

See: Overrides and Default overrides.

How do I claim a per diem?

A per diem is a day's meal allowance. It is claimed on the job it belongs to, from the Per diem button — the same row as Clock in and Add days.

No button? Then the production has not set up any rate set for you to claim under, and a per diem could not be paid. Ask them to add one on their accounting page.

A week at a time

  1. Pick a day under Week of. Any day will do — the grid always opens on the whole Monday to Sunday it falls in.
  2. Pick the rate set the week is claimed under — where the days were spent. A single day can be moved onto a different one on its own row.
  3. Tick the meals you had, day by day. The checkbox in a column heading ticks that meal on every day at once.
  4. Save. Each day you ticked becomes one per diem on the job.

The grid totals each day as you go, and the week underneath it, so you can check the figure before you save.

Changing one

Open the week it belongs to and change it there — a per diem is a day of a stretch, so the week is where it is read and corrected. Untick every meal on a day and that day's per diem is removed when you save.

Days already claimed come back ticked. A day you can no longer change — because it has been approved, or because it carries more than one open claim — still appears, greyed out, so the week reads as what was actually claimed rather than going quiet about it. To correct a day like that, ask whoever approves your per diems.

One per diem per day, per job. If a day is already claimed, the grid shows what is on it rather than letting you claim it twice.

The amounts

Normally you do not type them: the rate set says what each meal is worth, and ticking the meal is the whole claim. Some productions open the amounts so a day can be settled against receipts instead — then an Amount per meal section appears above the grid. It is the production's decision, not yours; see Per Diem for what sits behind the figures.

A per diem has no clock times, so its row shows the meals claimed instead of hours, marked with — see what does the status icons mean?

What is a processor?

A Processor is responsible for converting job and workday (job entry) details into a payable fee. Without a processor, Turnover can’t calculate the payment for a workday.

Some calculations depend on information from other days — for example, weekly average calculations or turnover — so Turnover will keep re-checking the fee to ensure it’s up to date until the approval process has started.

If you change the processor, the calculated fees for your workdays may change. This can happen until the job is archived or the workday is sent for approval by the production.

What does the status icons mean?

General icons:

  • Active job — provides a shortcut to your dashboard.
  • On the Clock — you are clocked in.
  • Job entry — represents recorded hours for a job.
  • Per diem — a day claimed for meals rather than hours. The row shows the meals in place of clock times, shortened to Br, Lu, Di where there is no width for the words. See How do I claim a per diem?

On a payment line:

  • Worked out by the processor from the day's hours and overrides.
  • Taken from a rate set — the amount the per diem was claimed under.
  • Initials instead of an icon mean a person typed that line in, rather than a calculation producing it.

Entries in a production will also have these icons:

  • Approved — entry has been approved.
  • Rejected — entry was rejected.
  • Adjusted — sent, rejected, then corrected for new review.
  • In progress — entry is being reviewed.
  • Sent — submitted, awaiting review.
  • Not sent — entry has not been submitted yet.

How do I import days?

Download and open this CSV example or this Excel example , in Excel (or another spreadsheet tool). If your file contains columns that Turnover doesn’t recognize, they will simply be ignored during import. Then upload it on the Job page in Turnover.

During import, you will be sent to a pre-filled Add days view to review the data before saving. Because of this, the following limitations apply:

  • Days longer than 24 hours cannot be imported correctly.
  • Only Date, In, Out, and Public comment will be imported. Overrides are currently not supported.
  • You may add comment lines to the file, provided that each line contains the same number of semicolons and does not start with JobEntry or entry.

How do I export a job as a timesheet report?

On the job page, mark the checkboxes next to the entries (workdays) you want in the report — or use the checkbox in the table header to select all of them. At least one entry must be checked.

Then choose Export from the action dropdown. Three selects appear:

  1. Report — choose Timesheet.
  2. Format — the layout and columns the timesheet is written with. This includes the built-in formats (Default, Per diem) as well as any custom format you have saved.
  3. File type — choose PDF.

Some formats offer extra options, like hiding accounting details or showing a lunch deduction breakdown — these appear once a format supports them. Click the star to save your current Format and File type as the favorite for that company, so it's pre-selected next time.

Click the go button to generate the file, or check Preview in new window first if it's available for that file type.

Creating a custom timesheet format?

If none of the built-in timesheet formats (like Default or Per diem) have the columns you want, you can save your own:

  1. Go to Preferences and find the Report formats card.
  2. Click New timesheet, then either:
    • Empty format — start from scratch, or
    • Copy a built-in — start from an existing one and tweak just the columns you need to change.
  3. Give it a name and choose its columns, options, header, and file type, then save.

It will now show up in the Format select when you export a job. A saved format can later be edited, duplicated, or deleted from the same card.

What does "Invoicing only" mean?

Check this if you invoice the company from your own business instead of drawing a salary — the same distinction as invoicing vs salary on a job, see How do I create a job?

Fields the company always requires still apply either way. But salary-only fields — date of birth, address, national ID, bank account — aren't required if you're invoicing only, since there's no salary to pay out.